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Privacy Policy

Saigon Luxury (“Saigon Luxury“, “we“, “us“, or “our“) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit saigonluxury.com.vn (the “Website“), contact us, or use our services.

If you do not agree with this Privacy Policy, please do not use the Website.

1) Who We Are

  • Company name: Saigon Luxury
  • Legal entity: Saigon Luxury Investment Company Limited
  • Enterprise number (MST): 0316679099
  • Website: saigonluxury.com.vn
  • Contact email: [email protected]

2) Information We Collect

We may collect the following categories of information:

A. Information You Provide to Us

  • Contact details: name, email, phone number, Zalo/WhatsApp (if provided)
  • Inquiry details: message content, preferred property type, budget range, preferred location, timeline
  • Transaction and service information: details necessary to provide brokerage or consulting services (e.g., viewing schedules, property preferences)

B. Information Collected Automatically

When you use the Website, we may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, time spent, and referring or exit pages
  • Cookies and tracking data: cookies, pixels, and similar technologies (see Section 6)

C. Information From Third Parties

We may receive information from:

  • Analytics and advertising partners (e.g., Google Analytics, Meta) if enabled on the Website
  • Social platforms when you interact with our pages or content
  • Property owners and partners when coordinating listings, viewings, or documentation

3) How We Use Your Information

We use your information to:

  1. Respond to inquiries and provide requested information about properties, services, or listings
  2. Arrange viewings, consultations, and client support
  3. Personalize recommendations based on your preferences, including location, budget, and lifestyle needs
  4. Improve the website through enhanced performance, user experience, and content relevance
  5. Marketing and communications (where permitted): send updates, market insights, new listings, and exclusive promotions
  6. Security and fraud prevention, including protecting our website and users
  7. Legal compliance and enforcement of our terms

4) Legal Bases for Processing (Where Applicable)

Depending on applicable law, we process your personal data based on the following legal grounds:

  • Your consent (e.g., marketing messages, certain cookies)
  • Performance of a contract or preliminary steps to entering into a contract (e.g., property consulting requests)
  • Legitimate interests (e.g., improving services, ensuring security)
  • Legal obligations (e.g., compliance with lawful requests)

5) How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Service providers (e.g., website hosting, email services, CRM systems, analytics providers) who process data on our behalf under strict confidentiality obligations
  • Property owners, developers, or partners only as needed to respond to your request, confirm availability, arrange viewings, or provide relevant documentation
  • Professional advisors (lawyers, accountants) where necessary
  • Authorities if required by law or to protect rights, safety, and security

We limit all sharing to what is necessary and appropriate for the intended purpose.

6) Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enable essential website functions
  • Understand traffic and usage patterns
  • Measure marketing effectiveness (if enabled)

Cookie choices

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain Website features.

7) Marketing Communications

If you subscribe to or request updates from us, we may send you marketing communications. You can opt out at any time by:

Even if you opt out of marketing communications, we will continue to send important service-related messages (such as responses to your inquiries).

8) Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, accounting, and reporting requirements
  • Resolve disputes and enforce agreements

Once no longer needed, we will delete or anonymize your data.

9) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure. We encourage you to exercise caution when sharing personal information online.

10) Your Rights

Depending on your location and applicable laws, you may have the following rights:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data
  • Restriction or objection to certain processing activities
  • Withdrawal of consent (where applicable)
  • Data portability (where applicable)

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

11) International Data Transfers

Your information may be processed on servers located outside your country or region by our hosting and analytics providers. Where required by law, we implement appropriate safeguards to protect your data during these transfers.

12) Third-Party Links

Our Website may contain links to third-party websites, such as developer pages, mapping services, and social media platforms. We are not responsible for their privacy practices, and we encourage you to review their privacy policies independently.

13) Children’s Privacy

Our Website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, please contact us immediately so we can delete it.

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective date.” Your continued use of the Website following such updates constitutes your acceptance of the revised policy.

15) Contact Us

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:

Saigon Luxury