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Tiếng Việt
BENEFITS FOR YOU
- Performance-based bonuses (monthly, quarterly, and annual) plus 13th month salary
- Baoviet Healthcare insurance coverage for you and your family (spouse, children, and parents)
- Domestic and international vacation benefits
JOB DESCRIPTION
- Develop and organize Telesales activities to enhance customer service quality and support business growth for Bao Viet Life
- Execute Telesales activities effectively in alignment with strategic objectives
- Monitor operational progress and business results against daily, weekly, and monthly targets. Analyze work reports and business activities to identify potential issues and recommend timely solutions
- Design and implement effective incentive programs to motivate Telephone Operators to achieve performance goals in both quality and quantity
- Build and maintain relationships with data partners to ensure consistent availability of operational data for Telesales activities
- Recruit, train, and supervise Telephone Operators
JOB REQUIREMENTS
- Bachelor’s degree or higher from an accredited university in Economics, Finance, or Insurance
- Minimum 2 years of experience as a Telesales or Call Center team manager
- Proficiency in contact center call management software
- Strong data management and office software skills; demonstrated expertise in team supervision, training, coaching, and mentoring of Call Center Agents
