Privacy Policy

Saigon Luxury (“Saigon Luxury”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit saigonluxury.com.vn (the “Website”), contact us, or use our services.

If you do not agree with this Privacy Policy, please do not use the Website.

1) Who We Are

Company name: Saigon Luxury
Legal entity: Công Ty TNHH Đầu Tư Sài Gòn Luxury
Enterprise number (MST): 0316679099
Website: saigonluxury.com.vn
Contact email: [email protected]

2) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

Contact details: name, email, phone number, Zalo/WhatsApp (if provided)
Inquiry details: message content, preferred property type, budget range, preferred location, timeline
Transaction/service information: details necessary to provide brokerage/consulting services (e.g., viewing schedules, property preferences)

B. Information collected automatically

When you use the Website, we may automatically collect:

Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, time spent, referring/exit pages
Cookie and tracking data: cookies, pixels, and similar technologies (see Section 6)

C. Information from third parties

We may receive information from:

Analytics and advertising partners (e.g., Google Analytics, Meta) if enabled on the Website
Social platforms when you interact with our pages or content
Property owners/partners when coordinating listings, viewings, or documentation

3) How We Use Your Information

We use your information to:

Respond to inquiries and provide requested information about properties, services, or listings
Arrange viewings, consultations, and client support
Personalize recommendations based on your preferences (location, budget, lifestyle needs)
Improve the Website (performance, user experience, content relevance)
Marketing and communications (only where permitted): send updates, market insights, new listings, and promotions
Security and fraud prevention, including protecting our Website and users
Legal compliance and enforcement of our terms

4) Legal Bases for Processing (Where Applicable)

Depending on applicable law, we process your personal data based on:

Your consent (e.g., marketing messages, certain cookies)
Performance of a contract or steps prior to entering a contract (e.g., property consulting request)
Legitimate interests (e.g., improving services, ensuring security)
Legal obligations (e.g., compliance with lawful requests)

5) How We Share Your Information

We do not sell your personal data. We may share your information with:

Service providers (e.g., website hosting, email services, CRM systems, analytics providers) who process data on our behalf and under confidentiality obligations
Property owners, developers, or partners only as needed to respond to your request, confirm availability, arrange viewings, or provide relevant documentation
Professional advisors (lawyers, accountants) where necessary
Authorities if required by law or to protect rights, safety, and security

We limit sharing to what is necessary and appropriate for the purpose.

6) Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Enable essential Website functions
Understand traffic and usage patterns
Measure marketing effectiveness (if enabled)

Cookie choices

You can manage cookies through your browser settings. Disabling cookies may affect some Website functionality.

7) Marketing Communications

If you subscribe or request updates, we may send you marketing communications. You can opt out at any time by:

Clicking unsubscribe in the email (if applicable), or
Contacting us at [email protected]

Even if you opt out, we may still send important service-related messages (e.g., responding to an inquiry).

8) Data Retention

We retain personal data only as long as necessary for:

The purposes described in this Privacy Policy
Legal, accounting, or reporting requirements
Resolving disputes and enforcing agreements

When no longer needed, we delete or anonymize your data.

9) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure. Please use caution when sharing personal information online.

10) Your Rights

Depending on your location and applicable laws, you may have rights such as:

Access to your personal data
Correction of inaccurate data
Deletion of your data
Restriction or objection to certain processing
Withdrawal of consent (where processing is based on consent)
Data portability (where applicable)

To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.

11) International Data Transfers

Your information may be processed on servers located outside your country/region (for example, by hosting or analytics providers). Where required, we take steps to ensure appropriate safeguards are in place.

12) Third-Party Links

Our Website may contain links to third-party websites (e.g., developer pages, map services, social platforms). We are not responsible for their privacy practices. Please review their privacy policies separately.

13) Children’s Privacy

Our Website and services are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so we can delete it.

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective date.” Continued use of the Website after updates means you accept the revised policy.

15) Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

Saigon Luxury

Email: [email protected]
Website: saigonluxury.com.vn